February 11, 2006

Chargeback dispute settled in your favor

I didn't know this ever happened, but someone bought my ebook and tried doing a chargeback on their credit card.

There are so many things that are dumb about that which I don't understand:

  • If people ask for a refund I typically give a prompt one without requesting more information (often in less than 5 minutes)
  • and they would get that quicker than they would get a chargeback (say an average of an hour vs 10 days)
  • someone just tried a chargeback and it did not work

Going forward if people do chargebacks I may as well wait them out because I think most of the people doing them are not honest, so they can wait for their money. Plus if they win their chargeback it costs you not only the purchase cost (which is arbitrary and should be returned if they truely don't like the product), but also some fee or penalty - usually around $10. It always feels foul knowing that some scumbag has decided to steal $10 from my bank account for stealing my business model.

Me winning an occasional bogus chargeback is refreshing as it helps make up for other sleaze customers trying to rip me off.

I don't doubt that some of the stuff might be real, but I am readily available. It is not that hard to contact me.

Posted at February 11, 2006 5:52 PM

Way to go, Aaron. I don't think I've ever won a dispute with PayPal. They just seem to automatically grant chargebacks.

2CheckOut is much better in that respect, IMO.

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