I just had 2 wonderful weeks without my Verizon FIOS thanks to their tech support. I tried to go online as usual 2 wks ago and got a "Cannot display this page". I called tech support and after about an hour the guy said I probably had a virus in my PC. I then went and tried my wireless laptop and got the same message when trying to connect. The next day I called tech support back to let them know that I couldn't get online period. They then went and did some more tests and in the end the guy said I had a bad NIC card. Well since I was going to buy a new computer soon I decided to go ahead and get it now since both of my other computers weren't working. LOL. After I finished installing my new computer last night I tried to go online and what do I get? "This page can't be displayed, of course." I called up tech support this morning and this time I finally got a guy who knew what he was doing. He "ran some tests" and agreed with me that the problem was with the FIOS system. Now, 2 hours later, a technician came to the house and had my FIOS running in 5 minutes. I was so mad at Verizon I called and complained to Customer service and they agreed to give me $100.00 credit. I think it should have been more but I was surprised they agreed to do that. Hope nobody out there has to go through this.

Today is October 10,2006
I'm at work and most of my day was spented on the phone with Verizon DSL techincal support. I just want to say that for Verizon to be such a large business today was the worst serious that I had spent with any company in my whole life. The problem that I was having was to get connected. I spoke to five (5) representatives concerning this matter. Niether one of these represntative qualifies for no award at all. They was very improfessinal, had no knowledge in resolving my problem and when four (3) of them tried they was unsuccessful, they also kept me on the phone each one over twenty (20) minutes. As professionals if there was a need to kept someone on the phone this long I beleive it should have been brought to my attention. It was a simple problem to get a techical worker out to the location to address the situation. Later I called to speak to someone in the cancelation department, and the automated services stated the wait time would be five (5) minutes, however it took ten (10) minutes. I finally got connected to someone that stated he was equivalent to the title of a level three (3) techical support agent. i spoke to him briefly about my concern he wanted to more me so quickly to cancelation that it was unbeleiveable to think you guys make money. Than is stated that he will be connecting me to the same number that I been dealing with and have not been getting no results and at this time my issue has not been resolve. Is this job to hard for you guys to do or is it that because I'm just one customer you just don't give a dam.

I have an unknown number being called to my home phone every two hours. It's gone on for days now. When I pick up, it clicks and is silent for about one minute then hangs up. Verizon can't fix this? I'm amazed they can't call this number back and get some info.

Fuck all of u, if you had a little knowledge about pcs you would be calling tech support.

Bunch of ignorants.

Not all of us have a degree in computers and cant always fix all the problems we run into. Plus who are you to call people ignorant. That just proves that your ignorant. And I agree that Verizon Tech Support sucks.

hi there how are you doing? well i am having problems with my desktop internet. the vestwell box for the interent the light is always red where it should be all green corrected, well i unplugged the router and its still red what should i do? please email me back?

I would like to know why Verizon users can't e-mail kent.net people-----this has been going on for months now and is annoying----Verizon people have to e-mail someone else they know and have them forward the e-mail to people at kent.net