January 20, 2007

Verizon Customer Support Being Sleazy - Surprise Surprise

So I went to cancel my old Verizon account. Each time I called their phone number for support they reminded me that they were providing quality services:

To ensure quality services your call may be monitored.

but each and every time I followed the automated prompt and let it know that I wanted to cancel my account I got:
Thank you for calling Verizon. Due to heavy call volume your call can not be answered at this time.

Then, when I lied to the automated prompt, and said I wanted to transfer my account, I got right through. A shame that the business models are structured such that you have to lie to machines to get a person or cancel your account.

People who talk about free markets forget that government tax subsidies granted many of these companies their market positions that they currently enjoy abusing.

Posted at January 20, 2007 7:03 PM

Verizon tech support is out-sourced to India and other foreign countries that cannot fluently speak the English language. They think they can,but try understanding them over the phone is worst than playing phone tag. They have to repeat everyting numerous times to understand them. Come on Verizon Corporate people, keep the jobs in the U.S. where the chances of understanding them are far greater than foreigners.

Chuck Deatrick on August 6, 2007 1:18 PM
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