January 20, 2007

Verizon Customer Support Being Sleazy - Surprise Surprise

So I went to cancel my old Verizon account. Each time I called their phone number for support they reminded me that they were providing quality services:

To ensure quality services your call may be monitored.

but each and every time I followed the automated prompt and let it know that I wanted to cancel my account I got:
Thank you for calling Verizon. Due to heavy call volume your call can not be answered at this time.

Then, when I lied to the automated prompt, and said I wanted to transfer my account, I got right through. A shame that the business models are structured such that you have to lie to machines to get a person or cancel your account.

People who talk about free markets forget that government tax subsidies granted many of these companies their market positions that they currently enjoy abusing.

Posted at January 20, 2007 7:03 PM
Comments

Verizon tech support is out-sourced to India and other foreign countries that cannot fluently speak the English language. They think they can,but try understanding them over the phone is worst than playing phone tag. They have to repeat everyting numerous times to understand them. Come on Verizon Corporate people, keep the jobs in the U.S. where the chances of understanding them are far greater than foreigners.

Chuck Deatrick on August 6, 2007 1:18 PM
Post a comment












Search


Archives
September 2009
April 2009
November 2008
July 2008
June 2008
May 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003
October 2003
Recent Entries
Radiohead's Harry Patch (In Memory of ) Lyrics
Army Men: Soldiers of Misfortune Sabotage the Water Tower
Black & White Card Dealer
When Votes Lie
Fishing With Cookies!!!
Big Rapper at a Jewelry Shop
Which Bowling Ball Are You?
Materialism is Hot
The New York Times Further Undermines My Trust in the Media
Justice, Served
Categories
Aaron (269)
art (1)
brain (17)
business (43)
communication (2)
economics (28)
Food & Drugs (82)
friends (6)
funny (11)
humanity (12)
Internet (61)
Literature (15)
Marketing (115)
Mikey (3)
Military (30)
movies (3)
Music (12)
my logos (7)
Peanut Butter (5)
poems (102)
Politics (210)
poor form (10)
video games (1)
Movies Worth Watching
The Corporation
Cosmos
Manufacturing Consent
McDonalds Movie
Meeting People is Easy
The Money Masters
Tom Delay Movie
Wal Mart Movie

Friends
Brad Talmir
Gift Cardster
HIV Blog
John Scott
JOHO
Lawrence Lessig
Steven Berlin Johnson
Seth Godin's Blog
Smart Mobs
Talking Points Memo
The Memory Hole
This Modern World
Webkinz World
Werty

Help Fight Wars
Support Our Troops

Syndicate this site (XML) © 2003 - 2013
Creative Commons License
This weblog is licensed under a Creative Commons License.